VoiceLove Inc. (“Company”, “we”, “our”, or “us”) understands that privacy is important to our users. This Privacy Policy describes our practices regarding the collection, use, sharing, and protection of your personal information from the website located at www.voicelove.com (the “Website”), the VoiceLove App (the “App”), and any other services provided by us or our affiliates which are not covered by a separate privacy notice or agreement (the “Services”) (collectively, the “Properties”). This Privacy Policy also tells you about the rights and choices you have with respect to your personal information, how you can assert those rights, and how you can contact us to get answers to your questions.
BY USING OR ACCESSING THE PROPERTIES, YOU AGREE TO THIS PRIVACY POLICY. IF YOU DO NOT AGREE WITH OUR POLICIES OR PRACTICES, YOU SHOULD NOT USE OR ACCESS THE PROPERTIES OR PROVIDE US WITH ANY PERSONAL INFORMATION.
This Privacy Policy applies to the personal information that we obtain in various contexts. We use the term “personal information” – also called “personal data” or “personally identifiable information” in the laws of some jurisdictions – to refer to information that reasonably identifies, relates to, describes, or can be associated with you. Data that has been deidentified or that otherwise cannot reasonably be related back to a specific person is not considered personal information.
The following are the categories and types of personal information that we or our third-party partners may collect from or about you, depending on how you interact with the Properties:
· Identifiers and contact information, such as your name, email, phone number, and Study ID (if participating in a research study);
· Audio/visual information, including voice recordings collected over the App (“Voice Recordings”) and any additional personal information that you inadvertently provide in auditory form, through speech or otherwise, during the course creating Voice Recordings;
· Geolocation or other information that permits us to determine your non-precise device location;
· Device and online identifiers and related information, including internet protocol (IP) address, data collected from cookies, and similar unique identifiers;
· Internet or other electronic network activity information, including information regarding your interaction with the Properties; and
· Any other personal information that you voluntarily provide us.
Additionally, if you create Voice Recordings via the App, such recordings may inadvertently contain the personal information of other individuals in auditory form, through speech or otherwise. Please make sure you have the necessary permissions from such individuals before sharing their personal information or referring them to us. APPLICABLE DATA PROTECTION LAWS MAY REQUIRE THAT YOU PROVIDE NOTICE TO OTHER INDIVIDUALS THAT THEY ARE BEING SUBJECT TO AUDIO RECORDINGS. Please refer them to this Privacy Policy before making Voice Recordings.
Personal Information You Provide
We collect personal information that you provide to us directly. This may include, but is not limited to:
· Information you provide when you contact us via email or through other Internet-enabled communications;
· Information you provide when you register to use the App or our Services;
· Voice Recordings created through the App, including any information inadvertently provided in auditory form through such Voice Recordings;
· Your responses to surveys that you choose to complete for us;
· Any other information that you provide us on or through the Properties
Personal Information We Collect Automatically
When you visit or use our Properties, we or third parties we work with may automatically collect certain information using technologies such as cookies and other tracking technologies described below
"Cookies" are pieces of information that may be placed on your computer by a website for the purpose of collecting data to facilitate and enhance your communication and interaction with that website. Such data may include, for example, the address of the websites you visited before and after you visited our Properties, the type of browser you are using, your Internet Protocol (IP) address, what pages in the Properties you visited and what links you clicked on, the region where your device is located, and geographic information based on your IP data. We may store some information on your device or device hard drive as a cookie or similar type of file (such as clear gifs, web beacons, tags, and similar technologies that work on mobile devices) to collect data related to usage of the Properties. We may also use cookies to customize your visit to the Properties and for other purposes to make your visit more convenient or to enable us to enhance the Properties and Services.
We may work with third-party vendors who use the technologies described in this section to conduct website analytics to help us track and understand how visitors use our Properties. One such provider is Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to help analyze how users use the Properties. The information generated by these cookies about your use (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the Properties, compiling reports on activity for its staff, and providing other services relating to web page activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. You may refuse the use of cookies by selecting the appropriate settings in your browser. By using the Properties and accepting cookies, you consent to the processing of data about you by Google in the manner and for the purposes set out above. Please refer to the currently available opt-outs for Google Analytics by visiting https://tools.google.com/dlpage/gaoptout/. You may obtain additional information about Google Analytics by visiting the section titled "How Google uses information from sites or apps that use our services,” located at www.google.com/policies/privacy/partners/.
We may obtain information about you from other sources, such as data analytics providers, marketing or advertising vendors, fraud prevention vendors, vendors that provide other services on our behalf, or publicly available sources.
We collect and use personal information for the following purposes:
· To communicate with you, which may include: contacting you about and providing you with our Services; responding to your direct inquiries, requests, issues or feedback, and providing customer service; and adding you to our mailing lists and sending you emails from time to time;
· To provide our products and services, which may include: operating the Properties, and providing you with any specific services that you have requested; creating, maintaining, and otherwise managing your account; and enabling the creation of Voice Recordings;
· For analytics, which may include: conducting research and understanding how you interact with our Properties to make improvements; and creating and analyzing Aggregate Voice Data (defined below) to improve the Properties and contribute to the discovery of biomarkers for diagnosing and monitoring various diseases;
· For security and fraud prevention, which may include: helping maintain the safety, security, and integrity of our Properties, databases and other technology assets, and business; detecting security incidents; protecting against malicious, deceptive, fraudulent, or illegal activity; and prosecuting those responsible for that activity; and investigating suspected fraud, harassment, or other violations of any law, rule, or regulation, or the policies for our Properties;
· To comply with legal obligations, which may include: establishing or exercising our rights, and defending against a legal claim; responding to law enforcement requests and as required by applicable law, court order, legal process, or governmental regulation; and acting in connection with a bankruptcy proceeding or the sale, merger, or change of control of the Company or the division responsible for the services with which your information is associated;
· To support core business functions, which may include: providing and maintaining the functionality of our Properties, including identifying and repairing errors or problems; and
For any additional purposes that you specifically consent to.
We reserve the right to supplement your personal information with information we gather from other sources which may include online and offline sources. We may collect information that is not personal information (“non-personal information”), including anonymous or aggregate data, or information lawfully made available from federal, state, or local government records. Because non-personal information does not personally identify you, we may collect, use, and disclose such information for any purpose permitted by law. In some instances, we may combine non-personal Information with personal information. If we combine any non-personal information with personal information, the combined information will be treated by us as personal information to the extent that it is capable of personally identifying you.
Additionally, we reserve the right to develop and derive aggregate information—i.e., information that relates to groups of individuals, from which personal identifiers such as names, phone numbers, account information, and any metadata that could reasonably identify an individual have been removed—from Voice Recordings (“Aggregate Voice Data”). When we create Aggregate Voice Data, we render it no longer capable of identifying or being linked to you, and as such, we treat it as non-personal information. We use Aggregate Voice Data to improve our Properties, including, but not limited to: conducting internal research and performance analysis; enhancing user experience and App functionality; and training and refining our speech recognition AI model. We also use Aggregate Voice Data for research in diagnosing and monitoring various diseases through the discovery of acoustic and linguistic voice features, known as “biomarkers.” These biomarkers can be linked to different health conditions, and by using the App, you are helping medical researchers make advancements in early diagnosis, remote monitoring, and personalized medicine.
In addition to using your personal information ourselves for the reasons stated above (and as otherwise mentioned in this Privacy Policy), we may disclose your personal information to other affiliates and entities in the following instances:
We may share your personal information with third-party service providers who may use your information to provide us with services, including but not limited to: website hosting, cloud services, data analysis, infrastructure provision, information technology services, customer service, and anti-fraud monitoring. These service providers may have access to personal information that is necessary to perform their functions, but they are only permitted to do so in connection with performing services for us. They are not authorized by us to use the information for their own benefit.
We may share Voice Recordings with recipients that are designated by the patient’s healthcare proxy, such as individuals that are members of your family group.
We may disclose personal information and other information as we believe necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our Terms and Conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you, or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
We may share your personal information and other information with third parties in connection with a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the assets of the Company, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which the assets transferred may include information about the users of our Properties.
We may share non-personal information with unaffiliated third parties for various business and commercial purposes. We publicly commit to maintain and use the information in de-identified or aggregate form, and not to attempt to re-identify the information.
Please note that if you specifically consent to additional uses of your personal information, we may use your personal information in a manner consistent with that consent.
We may create links to other websites and services. We do not endorse any other websites, providers, or services by providing such links, and this Privacy Policy applies only to your use of our Properties. We are not responsible for the privacy policies of any websites and services we link to on our Properties, and you should read the privacy policies of each site you visit to determine what data that site may collect about you.
Personal information is maintained on our servers or those of our vendors and is accessible by authorized employees, independent contractors, representatives, and agents as necessary for the purposes described in this privacy policy. We use reasonable and appropriate physical, technical, and organizational safeguards designed to promote the security of our systems and protect the confidentiality, integrity, availability, and resilience of personal information. However, no method of safeguarding information is completely secure, and we cannot guarantee that our safeguards will be effective or sufficient. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us of the problem by using the information in the section below titled Contacting Us.
We will retain your personal information for as long as your inquiry is active or as needed to provide you with the Properties, and for a reasonable time thereafter in accordance with our standard procedures or as necessary to comply with our legal obligations, to resolve disputes, and to enforce our agreements. Even if we delete some or all of your information, we may continue to retain and use anonymous or aggregate data, or any other data that constitutes non-personal information. Please note that we will not be liable for disclosures of your data due to errors or unauthorized acts of third parties.
Consistent with applicable law, you may exercise the choices described in this section regarding your personal information and communications from us.
· Opting Out of Messages or Services
We may send you marketing messages via email. If you receive a marketing message from us, you may unsubscribe from future messages in accordance with our standard unsubscribe process (such as by using the unsubscribe link included in an email), or by sending an unsubscribe request to us at compliance@voicelove.com. We will process your request within a reasonable time after receipt. Please note that if you opt out in this manner, certain aspects of our services may no longer be available to you.
· Voice Recordings and Account Information
You have the option to access and review your stored Voice Recordings via the App, and to request deletion of your account and associated data at any time by using the information in the section below titled Contacting Us.
· Cookies and Tracking Technologies
If you would like to stop or restrict the placement of cookies or flush any cookies that may already be on your computer or device, please refer to and adjust your web browser preferences. Further information on cookies is available at www.allaboutcookies.org. By deleting our cookies or disabling future cookies, you may not be able to access certain areas or features of our Properties or some of its functionality may be affected. Note that cookie-based opt-outs must be performed on each device and browser that you wish to have opted out. For example, if you have opted out on your device browser, that opt-out will not be effective on your mobile device. Be advised that cookie-based opt-outs are not effective on some mobile services.
If you submit personal information to us, that information may be processed in a jurisdiction where privacy laws may be less stringent than those in your country of residence. By submitting your personal information to us, you agree to the transfer, storage, and processing of such information in foreign jurisdictions, including but not limited to, the United States. Be advised that we may be required to disclose your personal information in response to lawful requests by public authorities in the United States, including to meet national security or law enforcement requirements.
Our Properties are intended for users ages 18 and over, and we do not knowingly collect personal information from minors under the age of 18. When you create Voice Recordings while minors are present, you understand that their personal information may be inadvertently collected in auditory form, through speech or otherwise. If you are the parent or guardian, you are responsible for consenting to such collection on the minor’s behalf. You are also responsible for securing the necessary permissions from other individuals—including the parents or guardians of other minors—before creating Voice Recordings that may include such minors’ personal information. If you believe we might have collected any personal information from or about a minor under 18 and you would like us to delete this from our records, please contact us by using the information in the section below titled Contacting Us.
We reserve the right, at our discretion, to change, modify, add, or remove portions from this Privacy Policy at any time, provided that any such modifications will only be applied prospectively. We encourage you to periodically review the Website or App for the latest information on our privacy practices. Your continued use of the Properties following the posting of any changes to this Privacy Policy means you accept such changes.
If you have any questions about our privacy or security practices, you can contact us at compliance@voicelove.com.